Little Caesar’s is the fastest-growing pizza chain in the world and the largest carry-out international chain with restaurants on five continents.
Vicki Marshall has been working in the Little Caesars restaurant franchise business for nearly 35 years, beginning her career as a crew member at the age of 16 and going on to open her first Little Caesars franchise restaurant at the age of 22. Today, she and her partner Mike Insco, Market Director for the Little Caesars franchise, operate 23 stores across Kentucky, West Virginia and Ohio as VDM Management.
In an industry plagued by overwhelmingly high turnover rates, selecting, developing and retaining the right managers to run a quick service food business can be a difficult and expensive task. In fact, data from the Quick Service Restaurant (QSR) industry shows that although hourly crew member employee turnover has decreased since 2009, competition for experienced managers continued to rise steadily through 2011. For Little Caesars multi-unit franchise owner Marshall, the process of staffing and retaining qualified General Managers (GM) to run each of her 23 locations had also become a costly and labor-intensive undertaking.
Download this free report now and learn how Vicki and her team beat the odds and won the battle over turnover costs.