One fast food chain found out the hard way. The firm had high turnover and was justifiably concerned. Studies were showing that the higher the turnover, the lower their customer satisfaction and repeat customer visits in those stores. In fast food that can be critical since repeat customers spend significantly more than those just trying out the brand.
In an effort to uncover the cause, they noticed that there seemed to be a relationship between manager turnover and staff leaving. In fact, manager turnover was a leading indicator of staff exiting. It turns out that the employees hated change and felt that the new manager was unlikely to be a nice as the previous one. As a result, many left shortly after the manager did.
The lesson was simple. To reduce staff turnover, they needed to reduce manager turnover. Do you have a similar issue?
Predictive Results and Predictive Index® have a proven track record for reducing turnover at all levels in the organization and we can do it for you. To learn how, contact us today at 904-269-2299 or firstname.lastname@example.org.