I attended the well organized, professional Jacksonville Transportation Club Trade Show Thursday evening at the Hyatt. While talking with the various trucking, hauling, and storage companies I was reminded again just how vital these services are to our city and the port. Yet logistics is an industry that has become more competitive and complicated as regulations seem out of control, fuel prices remain high, natural gas is coming into play, customers expect flawless service, margins are low, risk management is so serious that one bad claim can put a company in serious financial jeopardy, add to that good drivers are harder to find and retain because there are fewer of them!
Most of those things we can’t do a thing about. But the things we can control you cannot afford to ignore. I am talking about the quality of your staff. You can have all the right processes, programs and procedures in place, but if you don’t have the right people who can execute your strategy it is like playing basketball with a flat ball.
We’ve all read the white papers, the studies, the trade magazine articles, the testimonials, blogs, webinars, you name it that reminds us constantly that ignoring safety is just dumb. But what solution is the right one for you? Unfortunately, I cannot answer that, but I can tell you how we have been and are continuing to solve this problem for logistic organizations around the world since 1955.
You gotta put air in that basketball. The air is your people. The very life of your organization.
What we do works.
It is a People Process
- Employees are assessed with The PI Behavioral Assessment and complete a PI Job Assessment to provide feedback regarding the perceptions of their role in the organization.
- Benchmark models are developed based on people in the role with the lowest incidents of accidents. This information is used for evaluating potential new employees.
- Dispatchers are trained to work more cooperatively and efficiently with drivers.
- Terminal Managers are trained to be better coaches and motivators based on the needs of their staff.
- Senior leadership is provided with the data-based feedback needed to build and maintain a culture of safe working practices.
Better Safety in Practice
Drivers who had a PI workforce assessment that matched the benchmark were four times more likely to be identified as a high performer relative to those not matching the benchmark. The Predictive Index® accurately differentiated good drivers from those characterized by performance problems, rule violations and safety concerns. In particular, high-fit drivers had a lower accident rate (15%) than those not fitting the profile (31%).
Let us know if you would like more information to see if the Predictive Index® system is right for your organization.