#1. Even Achilles was only as strong as his heel.”
On the surface, this quote just appears to be Underwood’s own retelling of the classic saying — “A chain is only as strong as its weakest link.” When you really think about it, however, it’s easy to see how this applies to the world of HR.
If you aren’t staffing your facility with the people who are the best fit for their positions, you aren’t doing everything that you can to improve the patient and resident experience. People who understand their strengths and, more importantly, their role in a larger organization tend to be the most committed to achieving that goal of delivering a great experience.