Ask most managers where they spend most of their, so-called, non-productive time, and most will answer: “Dealing with people issues!”
Differences and disagreements are a natural part of working together. In a healthy organization, where there are appropriate channels and ways of expressing differences, a certain amount of disagreement or conflict is energizing and often creative. However, when differences lead to personal confrontation, inappropriate aggression, or intolerably high levels of tension, something must be done to mitigate the tension and redirect the behaviors of those involved.
The Predictive Index® (PI®) is a powerful tool in helping managers to resolve conflict. By looking at the behavioral drives of those involved, the manager can gain an objective understanding of the similarities and differences that may contribute to the underlying cause of the difficulties. The PI can serve as the foundation to effectively approach the situation, allowing the conversation be about behavior, neither good or bad, just behavior. The improved communication that will come about as a result of this productive dialog will start the relationship down a path of mutual respect.