Predictive Index® Performance Snapshot Validity Study / Quantitative Results Industry: Financial Services Position: Customer Service Representatives Results The top performers achieved over 250% more sales volume than the bottom performers, … [Read more...]
Outbound Telesales Agent
Predictive Index® Performance Snapshot Validity Study / Quantitative Results Industry: Financial Services Position: Outbound Telesales Agent Results The top performers achieved over 164 times the average monthly sales volume than bottom … [Read more...]
Inbound Customer Service Representatives
Predictive Index® Performance Snapshot Validity Study / Quantitative Results Industry: Call Center Services Position: Inbound Customer Service Representatives (CSRs) Results The top performers achieved on average call evaluation scores that were … [Read more...]
Becoming the “Preferred Place to Work”
Becoming the “Preferred Place to Work” There was not a single case where PI® did not accurately describe each individual’s workplace behavior. OVERVIEW: WNS Global Services is a Business Process Outsourcing (BPO) company that employs over … [Read more...]
Growing a Successful Sales Force
Growing a Successful Sales Force “Sales topped $1 billion last year and we believe PI® is an anchor point for our success.” Eric Crown, President Insight is a global direct marketer of computers, hardware and software, offering a broad line of … [Read more...]