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You are here: Home / Archives for Case Studies / Call Centers

December 2, 2009 by Steve Waterhouse

Customer Service Representatives

Predictive Index® Performance Snapshot Validity Study / Quantitative Results Industry: Financial Services Position: Customer Service Representatives Results The top performers achieved over 250% more sales volume than the bottom performers, … [Read more...]

Filed Under: Call Centers, Financial Services, Predictive Index® (PI®), Predictive Index® Performance Snapshot

December 2, 2009 by Steve Waterhouse

Outbound Telesales Agent

Predictive Index® Performance Snapshot Validity Study / Quantitative Results Industry: Financial Services Position: Outbound Telesales Agent Results The top performers achieved over 164 times the average monthly sales volume than bottom … [Read more...]

Filed Under: Call Centers, Financial Services, Predictive Index® (PI®), Predictive Index® Performance Snapshot

December 1, 2009 by Steve Waterhouse

Inbound Customer Service Representatives

Predictive Index® Performance Snapshot Validity Study / Quantitative Results Industry: Call Center Services Position: Inbound Customer Service Representatives (CSRs) Results The top performers achieved on average call evaluation scores that were … [Read more...]

Filed Under: Call Centers, Predictive Index® (PI®), Predictive Index® Performance Snapshot

November 17, 2009 by Steve Waterhouse

Becoming the “Preferred Place to Work”

Becoming the “Preferred Place to Work” There was not a single case where PI® did not accurately describe each individual’s workplace behavior. OVERVIEW:  WNS Global Services is a Business Process Outsourcing (BPO) company that employs over … [Read more...]

Filed Under: Additional Solutions, Business/Management Services, Call Centers, Case Studies, Growth Strategy, Performance Requirement Options™, Predictive Index System, Predictive Index® (PI®), print, Talent Acquisition, Talent Development

November 17, 2009 by Steve Waterhouse

Growing a Successful Sales Force

Growing a Successful Sales Force “Sales topped $1 billion last year and we believe PI® is an anchor point for our success.” Eric Crown, President Insight is a global direct marketer of computers, hardware and software, offering a broad line of … [Read more...]

Filed Under: Business/Management Services, Call Centers, Case Studies, Performance Requirement Options™, Predictive Index System, Predictive Index® (PI®), print, Talent Acquisition, Talent Development

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