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You are here: Home / Archives for Case Studies / Hospitality - Hotel/Restaurant

March 7, 2013 by Estherrosie

Exceptional Talent Management Drives Exceptional Customer Service

Exceptional Talent Management Drives Exceptional Customer Service

Case Study: Canyons Resort Canyons Resort is the largest ski resort in Utah with a vision of becoming the #1 four-season mountain resort in North America. To deliver on this mission, Canyons developed a selection process that could support the … [Read more...]

Filed Under: Case Studies, Customer-Focused Selling™, Growth Strategy, Hospitality - Hotel/Restaurant, Performance Requirement Options™, Predictive Index System, Selling Skills Assessment Tool™, Talent Acquisition, Talent Development

April 23, 2012 by Steve Waterhouse

Little Caesars Slices Turnover across 23 Locations with Predictive Index® (PI®)

Little Caesars Slices Turnover across 23 Locations with Predictive Index® (PI®)

Case Study: Little Caesars® About Company: Little Caesars® is the fastest-growing pizza chain in the world and the largest carry-out international chain with restaurants on five continents. Vicki Marshall has been working in the Little Caesars … [Read more...]

Filed Under: Case Studies, Customer-Focused Selling™, Franchise, Hospitality - Hotel/Restaurant, Performance Requirement Options™, Predictive Index System, Selling Skills Assessment Tool™, Talent Acquisition, Talent Development

December 2, 2009 by Steve Waterhouse

District Manager

Predictive Index® Performance Snapshot Validity Study / Quantitative Results Industry: Hospitality / Restaurants Position: District Manager Results The top performers exceeded sales targets by nearly 700% over bottom … [Read more...]

Filed Under: Change Management, Hospitality - Hotel/Restaurant, Predictive Index® (PI®), Predictive Index® Performance Snapshot

November 18, 2009 by Steve Waterhouse

Develop Selling Skills for Top Sales Performance

Develop Selling Skills for Top Sales Performance 'The SSAT helps in measuring the breadth of the knowledge of customer management, while PI® identified the behavioral profile and fit for the role. All of these tools enabled us to understand the … [Read more...]

Filed Under: Case Studies, Coaching to Excellence™, Customer-Focused Selling™, Hospitality - Hotel/Restaurant, Manufacturing, Performance Requirement Options™, Predictive Index® (PI®), print, Selling Skills Assessment Tool™, Talent Acquisition, Talent Development

November 17, 2009 by Steve Waterhouse

Hire Smart, Develop Selling Skills and Manage for Individual and Team Success

Hire Smart, Develop Selling Skills and Manage for Individual and Team Success “The SSAT is one of the greatest sales tools you can have if you are a sales manager, VP of Sales or a GM. It identifies a person’s basic selling skills and the specific … [Read more...]

Filed Under: Case Studies, Customer-Focused Selling™, Hospitality - Hotel/Restaurant, Performance Requirement Options™, Predictive Index System, Predictive Index® (PI®), print, Selling Skills Assessment Tool™, Talent Acquisition, Talent Development

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