Tests evaluate your salespeople's strengths and weaknesses As new business models challenge the real estate industry, one of the questions yet to be answered by corporate leaders is how personnel can best be utilized. Can they be more productive? … [Read more...]
The Bike Accident (a sales training story)
There I was, on the road and bleeding…Like many of you, I have been riding bikes since the days when we were putting baseball cards in the spokes to make noise. Today, I ride as a way of cross-training from my running. It saves my knees and … [Read more...]
She stared at the glass and froze… (a sales training story)
She stared at the glass and froze…I love it when companies grow, merge and change. It makes wonderful opportunities for the sales people involved. One of my newer clients has just gone thorough a buying binge and acquired a host of smaller companies … [Read more...]
Does anyone want my business? (a customer service story)
This should have been simple. I had a 12 hour round-trip drive coming up and I thought I should get an oil change first. The car was over due and I felt it was really important to get it done before I left. So Friday morning I drove over to the local … [Read more...]